Customer satisfaction means a great deal to us. Please talk to us about any problems and let us get it sorted.
Faulty or damaged items
We pride ourselves on the quality of our products. However, humans manufacture (and deliver) them, so very occasionally a product may develop a manufacturer’s fault or arrive damaged. We will do everything we can to resolve this situation to your satisfaction.
The sooner you contact us re a fault, the sooner we can resolve it. If you email us and attach a photo – we can get it sorted very quickly in most cases.
Note that we have advised in the product description that a small number of Beethoven Beds may have a smaller cushion. This is why they are discounted by 50%. Beethoven beds cannot be returned or exchanged.
Change of mind returns
If you have ordered the wrong size, the wrong colour or a product you don’t actually need – that’s OK, life is busy! We will happily refund your product within 90 days of purchase and up to 12 months from the date of purchase.
Only unused items may be returned. They must reach us undamaged in their original packaging, in perfect saleable condition at our offices in Auckland, New Zealand.
We cannot refund shipping on returns.
We can’t accept change of mind returns where the item has been used, sorry.
Sending an item back for exchange
You can return your products for an exchange. You will be responsible for the cost of shipping in both directions.
Post to our office: Billy Beds, C/- Brolly Sheets Ltd, PO Box 32429, Devonport, Auckland, 0744 or 6 Devon Lane, Devonport, Auckland, 0624.
We can track your order if it has not arrived, please contact us. If you have not notified us within 1 month of your order date, we cannot offer any compensation or replacement stock.